Our Terms and Conditions

  • Prices – Prices for all products on this website are in New Zealand Dollars (NZD) and include GST of 15%. Prices are subject to change without notice.
  • Payments – You can pay by Visa, Mastercard or by Direct Credit into our bank account.
  • Shipping – We will endeavor to ship your goods within five working days of receiving order. Shipping costs will be stated in ordering process. Shipping is only within NZ unless previously arranged. If for any reason we cannot fill your order we will contact you within two working days. If we cannot fill your order a full refund will be given.
  • Returns /Refunds– Walk on Wheels (NZ) Ltd are happy to accept returns of certain goods within 7 Days of purchase.
    • Goods must be:
      • In new/ unused condition
      • In original packaging with all manuals /accessories where applicable.
      • Accompanied with proof of purchase
      • Returned to Walk on Wheels (NZ) Ltd at purchasers cost
  • Due to hygiene reasons we are unable to refund or exchange the following
    • Incontinence products
    • Toilet products
    • Bathroom seating /Personal cleaning products

Cancellation Policy

Please Click Here for a copy of our cancellation policy

Customer Data Policy

Please Click Here for a copy of our customer data policy

Come and visit our mobility showroom

Our showroom in Penrose, Auckland stocks a full range of mobility products including Mobility Scooters, Power Chairs, Walkers and Wheelchairs. We’d love to meet you there!

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